Customer Support - LIYU | Handcrafted Leather Bags

Free shipping to the US and Canada over $70

How can we help you today?

Select the type of request below and fill out the form. We typically respond within 24-48 hours.

Request a refund for your order

Report a damaged item

Report a manufacturing defect

Exchange for different item/size

Missing, delayed, or wrong item

General inquiry or feedback

First Name *

Last Name *

Email Address *

Phone Number

Order Number *

Found in your order confirmation email

Order Date

Product Name *

Reason for Refund *

Product Condition *

Unused with tags Used - Like new Used

Type of Issue *

Upload Photos

Click to upload photos of the damage/defect

Max 5 photos, 5MB each (JPG, PNG)

Please describe your issue in detail *

How would you like us to resolve this?